Despite the recession, the number of small businesses launching in the UK continues to rise. Many supplement an income, or complement a lifestyle. With customers becoming increasingly demanding, success is tough. This article gives some pointers to entrepreneurs to focus on their product.
Stand Out From The Competition
Wherever possible, try to develop a unique product or service. Easier said than done, an idea that no-one has had before is difficult to come by, so creating a unique selling point might be the best alternative. Customers are always looking for more for less, better value for money and faster service. If someone else is offering the same product as you, you need to ensure you are either significantly cheaper or that your service is second to none and good enough for customers to talk about it.
Ensure Your Business Is Fulfilled
As a small business, getting your product to your customer as soon as possible is paramount. With big companies offering next day delivery and customers increasingly inspecting it, you need to be able to offer something very similar; there is only so much slack a customer is willing to cut a small business. Using fulfilment services could help you achieve that.
What Does That Mean For My Company
Fulfilment can mean various things to different businesses but essentially the services allow you to outsource some elements, perhaps order-picking, from single units to full pallets. Pick and Pack services are often the most useful to small businesses to stop owners trotting down to the post office every afternoon. Having that extra time back can mean the difference between success and failure for a small business. Specialist companies can tailor their service to your requirements so your customers receive their orders as soon as possible.
The Advantages Of Using A Fulfilment Company
Space is usually one of the first reasons for seeking fulfilment support. Storage is one thing and on top of that there are additional expenses such as utilities, so it often makes financial sense for small businesses to outsource. By shipping many thousands of items each month for various clients, a specialist company can take advantage of bulk postage rates that a lower-turnover company cannot access.
Often the savings made on the shipping costs are more than enough to pay the fulfilment company’s fees. There are often flat rates available, which helps with budgeting and cashflow. These rates might also include the packaging materials. A good fulfilment operation should work closely with your business to ensure maximum efficiency for your supply chain.
Customer satisfaction is the best way to ensure repeat business and referrals, so it pays to get it right. Can you afford not to? Get your fulfilment services right and your business improves its customer service and efficiency, which must be a good thing. Focusing on your products and spending time developing more is where your business will grow, so outsource the things others can do for you and reap the rewards.